Your statutory rights
If you are a consumer in the United Kingdom, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 may grant you rights in addition to this policy, including a right to reject goods that are faulty or not as described. Nothing in this document is intended to remove those protections. Where this policy offers more generous terms, those terms apply; where this policy is narrower, mandatory law prevails.
Cooling-off for distance contracts
For many distance purchases, you may cancel within fourteen days after the day you receive physical goods without giving a reason. Exceptions apply when goods are sealed for health or hygiene protection and have been unsealed after delivery, or when goods are personalised or perishable. Food supplements are often treated as sealed goods for hygiene purposes once opened.
Keep packaging photographs if you need to demonstrate a fault or shipping damage; they help us resolve cases faster.
Hygiene and product integrity
Because TrueCore products are intended for ingestion, we may refuse returns that are opened, tampered with, or missing batch codes unless a defect or regulatory issue requires a recall. Unopened items in resaleable condition may be eligible for return within the timeframe we confirm in writing for your specific order, subject to restocking rules where applicable.
Damaged, defective, or incorrect shipments
If your parcel arrives damaged, or if the contents do not match the order confirmation, contact us promptly with your order number and clear photographs of the outer packaging, inner packaging, and any affected units. We will investigate and, where appropriate, offer a replacement or refund including reasonable return shipping costs we authorise in advance.
How to request a refund or return
Email talk@phefxirexlo.world with “Return request” in the subject line. Include your full name, delivery postcode, order identifier, reason for the request, and whether you would prefer a refund or replacement. Wait for a return authorisation before sending goods back, unless we instruct otherwise for small-value cases.
Refund processing times
Once we receive returned goods at the address we provide, or once we approve a refund without return where applicable, we aim to process refunds within five to ten business days. Payment providers and banks may take additional time to post credits to your statement. Original shipping charges are refunded only where required by law or where we explicitly confirm otherwise.
Partial refunds and restocking
In limited circumstances we may offer a partial refund if you keep part of an order or if a promotional bundle is partially returned. Restocking fees are not applied unless clearly disclosed at the point of sale and permitted by law.
Chargebacks and payment disputes
Please contact us before initiating a chargeback so we can resolve legitimate issues directly. Chargebacks that are raised without a valid basis may result in additional fees passed through by payment providers if contractually allowed.
Escalation and good-faith resolution
We handle refund requests in good faith. If you are not satisfied with the outcome, you may refer to alternative dispute resolution bodies available in your jurisdiction or pursue statutory remedies. For UK consumers, Citizens Advice provides general guidance on consumer rights.
This Refund Policy may be updated to reflect operational or legal changes. The date shown at the top indicates the last substantive review. Continued purchases after updates are subject to the policy version linked at checkout where we provide such a link.